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June 22, 2009 The Phoenix Shop

Phoenix Shop Policies

Return and Exchange Policies

Merchandise is acceptable for credit or exchange if returned in saleable condition with in 30 days, accompanied by receipt.

Refund will be made to the purchaser upon request in the same payment form as stated on the receipt.

Credit to AmEx, MC or VISA can only be made on the card number originally used to charge the purchase.

Gift recipients and guests who do not have receipts are entitled to a non-refundable store credit with returned articles valued at their most recent sale price.

Consignments and items on sale or discounted for any reason are final sales and may not be returned, as stated at the bottom of the receipt.

Film, memory cards, disposable cameras, batteries, DVDs and compact discs may only be returned if they are defective.

No returns or exchanges on Layaways or Special Orders.

Privacy Policy

The Phoenix Shop does not share mailing lists or contact information with anyone.

Shipping & Handling

All merchandise purchased at the Phoenix Shop web site will be shipped with-in 2 or 3 days.

We ship all merchandise using UPS, and can offer both UPS Ground as well as 2nd day shipping.

Because of our remote location in Big Sur, 2nd day shipping can be delayed by an extra day if the UPS pick-up does not return to Monterey in time.